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Colligso supports many use cases for text-based (SMS) customer engagement. These use cases are automatically determined at the time of campaign registration based on the type of brand (charity, private company, sole proprietor, etc.) registering the campaign and the type of campaign (opt-in, order notification, text hashtag campaign, text marketing, etc.) being registered.
For Text campaigns, Colligso uses Mixed as the main use case with Customer Care and Marketing as additional sub use cases.
|
USE CASE |
DESCRIPTION |
|
Account Notifications |
Standard notifications for account holders, relating to and being about an account |
|
Customer Care |
All customer care interaction, including but not limited to account management and customer support |
|
Delivery Notifications |
|
|
Low Volume Mixed |
For Brands that have multiple use cases and only need very low messaging throughput. Examples include: test or demo accounts, small businesses (single Doctor's office, single Pizza shop etc) |
|
Marketing |
Any communication that includes marketing and/or promotional content |
|
Mixed |
Any messaging campaign containing 2 to 5 standard uses cases. |
|
Charity |
Communications from a registered charity aimed at providing help and raising money for those in need. 501c3 Tax-Exempt Organizations only. |
|
Sole Proprietor |
Limited to entities without a EIN / Tax ID, requires separate contract. |
If you still can't find an answer to what you're looking for, or you have a specific question, open a new ticket and we'd be happy to help!
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